Knowledge base.

SiberFX is committed to protecting the privacy of our clients, website visitors, and users. This policy outlines how we collect, use, store, and protect your personal information in accordance with applicable data protection regulations including GDPR and KVKK.

2.1 Information We Collect

• Contact information: name, email address, phone number, and company name provided through forms.
• Technical data: IP address, browser type, operating system, and referral source for analytics purposes.
• Project data: requirements, documents, and communications shared during engagements.
• Usage data: pages visited, time spent on site, and interaction patterns collected via cookies.

2.2 How We Use Your Information

We use collected information to respond to inquiries and quote requests, deliver and improve our services, send project-related communications, comply with legal obligations, and analyze website usage to enhance the user experience. We do not sell, rent, or trade your personal data to third parties.

2.3 Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project-related data is retained for the duration of the business relationship plus any applicable statutory retention period. You may request deletion of your personal data at any time by contacting us.

2.4 Your Rights

You have the right to access, correct, or delete your personal data. You may also object to or restrict processing, and request data portability. To exercise any of these rights, please contact us at the email address provided on our contact page. We will respond to your request within 30 days.

This User Policy governs the acceptable use of SiberFX's website, services, and any software or systems we develop or maintain. By using our services, you agree to the following guidelines.

3.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. You must not use our services to transmit any material that is defamatory, offensive, or otherwise objectionable.

3.2 Account Security

If you are provided with access credentials to any system developed or managed by SiberFX, you are responsible for maintaining the confidentiality of those credentials. You must notify us immediately of any unauthorized access or security breach. We recommend using strong, unique passwords and enabling two-factor authentication where available.

3.3 Prohibited Activities

• Attempting to gain unauthorized access to any part of our systems or networks.
• Uploading or transmitting viruses, malware, or any other harmful code.
• Reverse engineering, decompiling, or disassembling any software provided by SiberFX.
• Using automated tools to scrape, crawl, or extract data from our website without permission.

Violation of this policy may result in immediate suspension or termination of access to our services.

All content on the SiberFX website, including but not limited to text, graphics, logos, images, code samples, and documentation, is the property of SiberFX or its content suppliers and is protected by international copyright laws.

4.1 Website Content

You may view, download, and print pages from this website for your own personal, non-commercial use, subject to the restrictions below. You must not republish, sell, or redistribute material from this website, or reproduce, duplicate, or copy material for commercial purposes without our written consent.

4.2 Client Deliverables

Intellectual property rights for custom deliverables transfer to the client upon full payment as specified in the project agreement. SiberFX retains the right to showcase completed projects in our portfolio unless a non-disclosure agreement (NDA) states otherwise.

4.3 Open Source

Some of our projects may incorporate open-source software components. These components are subject to their respective open-source licenses. We make best efforts to document all open-source dependencies and their license terms in the project documentation provided to clients.

4.4 Reporting Infringement

If you believe that any content on our website infringes your copyright, please contact us with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable copyright law.

Our website uses cookies to enhance your browsing experience. This section explains what cookies are, which cookies we use, and how you can manage your cookie preferences.

5.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and improve your experience. Cookies do not contain personal information unless you have provided it to us through a form.

5.2 Cookies We Use

• Essential cookies: Required for the website to function properly (session management, CSRF protection).
• Analytics cookies: Help us understand how visitors interact with the website (e.g. Yandex Metrika).
• Preference cookies: Remember your settings and choices (e.g. theme preference).
• Security cookies: Used by Cloudflare Turnstile to protect forms from automated abuse.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of our website. We use Usercentrics as our Consent Management Platform (CMP) to help you manage your cookie preferences in compliance with applicable regulations.

This section outlines our billing practices, payment terms, and policies related to project accounts and invoicing.

6.1 Quotations & Estimates

All project quotes provided by SiberFX are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the requirements provided at the time of estimation. Significant scope changes may require a revised quote.

6.2 Payment Terms

Payment terms are defined in each project proposal or statement of work. Typically, projects require a deposit before work begins, with remaining payments tied to milestones or monthly invoicing. Invoices are due within 14 days of issue unless otherwise agreed.

6.3 Late Payments

Overdue invoices may incur a late fee as specified in the project agreement. SiberFX reserves the right to suspend work on active projects if invoices remain unpaid beyond 30 days. We will always attempt to resolve payment issues through direct communication before taking any action.

6.4 Refund Policy

• Deposits are non-refundable once work has commenced.
• Completed milestones are billed and non-refundable.
• Unused prepaid hours or credits may be refunded on a case-by-case basis.
• Disputes should be raised within 7 days of invoice receipt.

For any billing questions, please reach out to us via our contact page.